Shipping Policy

COVID-19:  DUE TO INCREASED ONLINE SHOPPING AND STAFF SHORTAGES POSTAL SERVICE WORLDWIDE ARE EFFECTED.  DELAYS CAN BE EXPECTED.  

Thank you for visiting and shopping at our online marketplaces. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time
We aim to process all stencil orders within 1-2 business days.  If, due to any unforeseen circumstances, there will be a significant delay in shipment of your order, we will contact you via email.

Orders are not shipped or delivered on weekends or holidays.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

Smaller stencils will be shipped in card backed envelopes.  

Larger stencils will be shipped in postal tubes.

Delivery delays can occasionally occur. Please contact us if you have an urgent order and we will do our best to accommodate your needs.

The majority of our packages are too large for most post boxes. If you are not in to receive your order it will be held at your local postal service collection office. It is common for some postal services to not give adequate notice of attempted delivery so it is advised that you check with your collection office if the item has exceeded the expected delivery times.

Shipment confirmation
You will receive a Shipment Confirmation email once your order has been dispatched.  Delivery times may be affected by customs. Please allow for this when ordering your item.

Customs, Duties and Taxes
Neither Dizzy Duck Designs Ltd nor any of its marketplace partners/ websites is responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).

Damages
If your package or item is damaged on arrival we ask that you take photos and send them to us as soon as possible. We endeavour to resolve all damage claims without cost to the customer, however, this requires support from the customer.

Returns Policy

​Stencils can be returned within 14 days of receipt of order.

The cost of re-posting when returns are due to address discrepancies, or any other reasons, that are outside of our control will be covered by the customer. If the postal service has returned your order to us due to non receipt we will charge you additional P&P to resend it, please ensure your delivery details are correct at time of ordering.   

Please contact us of there is anything wrong with your order, regardless of fault, as it is our policy to make your buying experience with Dizzy Duck Designs Ltd a pleasurable one.

If you return an item to us please obtain proof of postage as we cannot take responsibility of items lost in transit.

Custom stencils cannot be refunded unless faulty or damaged.