Shipping Policy

Thank you for visiting and shopping at our online marketplaces. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time
We aim to process all orders within 1-2 business days.  If, due to any unforeseen circumstances, there will be a significant delay in shipment of your order, we will contact you via email.

Orders are not shipped on weekends or holidays.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Estimated delivery time	Shipment cost
UK Royal Mail	1-2 business days	FREE
UK Next Day	1 business day (for orders received before 3pm)	£6.95 per order
EUROPE	5-10 business days	£10 per order
Australia New Zealand	10-15 business days	£15 per order
ELSEWHERE	10-15 business days	£12 per order

Smaller items will be shipped in card backed envelopes.  

Larger items will be shipped in postal tubes.

Delivery delays can occasionally occur. Please contact us if you have an urgent order and we will do our best to accommodate your needs.

The majority of our packages are too large for most post boxes. If you are not in to receive your order it will be held at your local postal service collection office. It is common for some postal services to not give adequate notice of attempted delivery so it is advised that you check with your collection office if the item has exceeded the expected delivery times.

 

UK NEXT DAY
We use Royal Mail Next Day Before 1pm service.

You will need to order before 3pm so we have time to produce and pack your order in time for post collection at 4:30pm.
If you have a large order we may only be able to post out the following day but we will always let you know if this is the case.

We don't operate on weekends so any orders placed on Sunday with Next Day will only be posted on Monday for a Tuesday delivery.
Orders placed in time on Friday will be posted Friday for delivery on Saturday.

 

Shipment confirmation
You will receive a Shipment Confirmation email once your order has been dispatched.  Delivery times may be affected by customs. Please allow for this when ordering your item.

Customs, Duties and Taxes
Neither Dizzy Duck Designs Ltd nor any of its marketplace partners/ websites is responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).

Damages
If your package or item is damaged on arrival we ask that you take photos and send them to us as soon as possible. We endeavour to resolve all damage claims without cost to the customer, however, this requires support from the customer.