Shipping Policy

Thank you for shopping with Dizzy Duck Designs!

We are a small family-run business based in Lancashire, United Kingdom. Every order is carefully prepared and dispatched from our UK workshop.

We aim to make ordering and delivery as straightforward as possible, whether you're decorating your home or purchasing displays for your business.

Order Processing

We aim to process and dispatch orders within 1–2 business days.

Orders are not dispatched on Sundays or UK bank holidays.

If there is an unexpected delay in preparing your order, we will contact you by email.

Shipping Rates & Estimated Delivery Times

Destination	Estimated Delivery	Shipping Cost
United Kingdom – Standard	1–2 business days	FREE
United Kingdom – Next Day	Next working day where applicable	£6.95
Europe	5–10 business days	£12 per order
Australia & New Zealand	10–15 business days	£15 per order
Rest of World	10–15 business days	£12 per order

International shipping charges are displayed in your selected currency at checkout.

Delivery estimates are calculated from dispatch and are not guaranteed. Customs processing, local postal services and circumstances outside our control may occasionally cause delays.

For particularly large or heavy orders, alternative courier arrangements may be required. We will contact you if this affects your order.

European Union (EU) Deliveries

No Unexpected Import Charges – We Take Care of Them!

We want our EU customers to shop with confidence, without worrying about receiving an unexpected customs bill when their order arrives.

As Dizzy Duck Designs is based in the United Kingdom, deliveries to EU countries may be subject to import VAT, customs duties and clearance charges.

For EU orders, we arrange for applicable import charges to be paid on your behalf.

Most EU orders are dispatched using Royal Mail's Postal Delivered Duties Paid (PDDP) service, which allows us to pay applicable import taxes, customs duties and clearance fees rather than leaving these charges for you to pay upon delivery.

For larger orders that cannot be shipped using Royal Mail, we arrange an appropriate courier service with prepaid import charges.

The total shown at checkout includes your products and delivery, with applicable import charges taken care of by Dizzy Duck Designs.

ORDERING FOR YOUR BUSINESS?

We welcome orders from shops, offices, hospitality venues and other businesses throughout Europe.

Whether you're purchasing seasonal shop window decorations, privacy window designs, wall decals or stencils, we aim to make the ordering process as simple as possible.

Commercial invoices can be provided upon request.

Please note that import VAT paid through our delivery arrangements is not necessarily reclaimable by your business. If you require particular customs documentation or have specific import requirements, please contact us before placing your order.

Important Information

Our prepaid import charge arrangements apply to deliveries to EU member countries. Other European destinations, including Switzerland and Norway, may have different customs and tax arrangements.

United States (USA) Deliveries

US Import Tariffs – We Take Care of Them!

We want our American customers to enjoy shopping with Dizzy Duck Designs without worrying about unexpected import charges.

As we are based in the United Kingdom, orders shipped to the United States may be subject to import tariffs, duties and customs processing charges.

The good news is that we take care of these charges on your behalf!

We use Royal Mail's prepaid duties service for eligible US orders, allowing us to pay the applicable import tariffs and customs charges rather than leaving you with an additional bill when your parcel arrives.

The price you pay at checkout includes your products and delivery, with applicable US import tariffs and customs charges covered by Dizzy Duck Designs.

For larger orders requiring an alternative courier, we arrange a suitable prepaid-duty delivery service.

Our aim is to make ordering from the UK as straightforward as possible, with no unexpected import bills upon delivery

Other International Deliveries

For deliveries outside the United Kingdom, European Union and United States, customs duties, import taxes and clearance fees may be charged by the destination country's customs authorities or delivery provider.

Unless explicitly confirmed otherwise by Dizzy Duck Designs, these additional charges are the responsibility of the customer and are not included in our product or shipping prices.

We recommend checking your country's import requirements before ordering.

UK Next Day Delivery

We offer Royal Mail's Next Day Before 1pm service for eligible UK orders.

Orders should be placed before 3pm to allow sufficient time for production, packing and our scheduled postal collection.

As our products are prepared to order, particularly large or complex orders may require additional production time. If this affects your delivery, we will contact you.

Orders placed over the weekend or on UK bank holidays will be processed on the next available working day.

Next-day delivery availability may vary depending on the destination and Royal Mail's service arrangements.

Packaging

We take great care to ensure your order arrives in excellent condition.

Smaller items are generally dispatched in protective card-backed envelopes, while larger designs are carefully rolled and packed in sturdy cardboard postal tubes.

We use appropriate packaging to protect your products during transit.

Delivery and Missed Deliveries

Many of our larger packages cannot fit through a standard letterbox.

If you are unavailable when delivery is attempted, your parcel may be held at your local postal service collection office or delivery depot.

We recommend checking your tracking information or contacting your local delivery office if your order has not arrived within the estimated delivery period.

Occasionally, postal and courier services may experience delays beyond our control. If you have an urgent deadline, please contact us before ordering and we will do our best to help.

Dispatch Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email.

Where tracking is available, the relevant tracking information will be provided.

Damaged or Missing Orders

If your order arrives damaged, please contact us as soon as possible, preferably with photographs of the packaging and damaged items.

We will investigate and arrange an appropriate solution, such as a replacement or refund, in accordance with your statutory rights.

If your parcel appears to be lost or is significantly delayed, please contact us so we can investigate with the delivery provider.

Need Help?

If you have any questions about shipping, delivery times, customs arrangements or larger business orders, please contact us before placing your order.

Email: contact@dizzyduckdesigns.com

We are always happy to help!